Privacy Policy

This Privacy Policy (“Policy”) governs the manner in which 2XBT (Building Boyz Tours & Travels), a tours and travel service provider operating under the laws of India (hereinafter referred to as “2XBT”, “the Enterprise”, “we”, “us”, or “our”), collects, receives, stores, processes, uses, discloses, transfers, and protects information obtained from users (“User”, “you”, or “your”) who access or use our website, mobile interfaces, booking platforms, social media pages, customer support channels, or any other services offered by us (collectively referred to as the “Services”).

By accessing or using our website or Services, you expressly consent to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Policy, you are advised to discontinue the use of our website and Services immediately.

1. Scope and Applicability

This Privacy Policy applies to all Users who browse the website, make enquiries, request quotations, make bookings, participate in tours, or otherwise interact with the Enterprise in any manner, whether online or offline. This Policy should be read in conjunction with our Terms & Conditions and any other policies published on our website.

2. Information Collected

The Enterprise may collect, process, and retain the following categories of information:

a) Personal Information

Information that identifies or can reasonably be linked to an individual, including but not limited to full name, contact number, email address, postal address, date of birth, gender, emergency contact details, and nationality.

b) Identification and Verification Information

Government-issued identification details such as Aadhaar number, Voter ID, Driving License ( Indian only), passport details, visa information, or any other documents required by hotels, transport providers, airlines, or government authorities for travel-related compliance.

c) Booking and Travel Information

Details relating to tour packages, destinations, travel dates, accommodation preferences, room-sharing preferences, meal choices, special assistance requests, and participation in adventure or water activities.

d) Payment and Transaction Information

Payment status, transaction references, invoice details, and payment mode. The Enterprise does not store full debit card, credit card, or UPI credentials. All payments are processed through secure third-party payment gateways.

e) Technical and Usage Information

Information automatically collected when you access our website, including IP address, browser type, device identifiers, operating system, referring URLs, access times, and pages visited.

3. Method of Collection

Information may be collected directly from you through forms, enquiries, bookings, phone calls, emails, messaging applications, or in-person interactions, as well as indirectly through cookies, analytics tools, and third-party integrations.

4. Purpose of Collection and Use

The information collected is used for purposes including but not limited to:

Processing and managing bookings and reservations
Providing travel-related services and customer support
Communicating confirmations, updates, itinerary changes, and service notifications
Complying with legal, regulatory, and contractual obligations
Improving website functionality, services, and customer experience
Preventing fraud, misuse, or unauthorized access
Internal record keeping, accounting, and administrative purposes

5. Disclosure and Sharing of Information

The Enterprise may share your information strictly on a need-to-know basis with:

Hotels, transport providers, airlines, guides, and activity operators
Payment gateway and banking partners
Technology and IT service providers
Government authorities, law enforcement agencies, or regulatory bodies when required by law

The Enterprise does not sell, trade, or commercially exploit Users’ personal information.

6. Data Storage and Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required under applicable laws. The Enterprise may retain certain information for legal, audit, or dispute-resolution purposes even after completion of the tour or service.

7. Data Security Measures

The Enterprise adopts reasonable administrative, technical, and physical security measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction. However, the Enterprise does not guarantee absolute security of information transmitted over the internet.

8. Cookies and Tracking Technologies

The website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. Users may choose to disable cookies through browser settings; however, certain website features may not function optimally.

9. User Responsibilities

Users are responsible for ensuring that the information provided is accurate, complete, and up to date.

10. Amendments to Privacy Policy

The Enterprise reserves the right to modify or update this Privacy Policy at any time without prior notice. Continued use of the website or Services following any changes constitutes acceptance of the revised Policy.