Privacy Policy

1. Information We Collect

Depending on how you use our Services, we may collect the following information:

• Your name, phone number, email address, and other contact information.
• Travel-related information, including destination, travel dates, passenger details, accommodation preferences, transportation requirements, and booking information.
• Information required to process bookings and payments.
• Account and login information when you create an account or use a third-party login service.
• Information you provide when contacting our customer support team.
• Device and technical information such as IP address, browser type, operating system, application version, and usage information.
• Information provided through Meta platforms when you choose to interact with or connect your Meta account to our Services.
• Any other information that you voluntarily provide to us.

2. Information Received Through Meta

If you use our application or services through Facebook, Instagram, WhatsApp, or another Meta platform, we may receive information that you choose to provide or authorize Meta to share with us.

Depending on the permissions you grant, this information may include your name, email address, profile information, user ID, and other information made available through the relevant Meta platform.

We use information received from Meta only for legitimate purposes related to providing and improving our Services, including account creation, authentication, customer support, bookings, communication, and other functions you request.

We do not sell personal information obtained through Meta platforms.

3. How We Use Your Information

We may use your information to:

• Provide and manage travel bookings and services.
• Process payments and transactions.
• Communicate with you regarding bookings, payments, cancellations, changes, and customer support.
• Provide information about tours, travel packages, destinations, and related services.
• Verify your identity and maintain account security.
• Prevent fraud, unauthorized activity, and misuse of our Services.
• Improve our website, application, products, and services.
• Understand how users interact with our Services.
• Send promotional or marketing communications where permitted by applicable law.
• Comply with legal, regulatory, and governmental requirements.
• Protect the rights, property, and safety of 2XBT, our customers, employees, and other users.

4. Sharing of Information

We may share your information with trusted third parties when necessary to provide our Services.

These third parties may include:

• Airlines and transportation providers.
• Hotels and accommodation providers.
• Tour operators and travel partners.
• Payment processors and financial service providers.
• Technology and hosting providers.
• Customer support and communication providers.
• Professional advisers and service providers.
• Government authorities or law-enforcement agencies when required by law.

We only share information where reasonably necessary for the relevant purpose or where required or permitted by applicable law.

5. Payment Information

Payments may be processed through third-party payment providers.

2XBT may receive information such as payment status, transaction reference, amount, and other information required to confirm your transaction. Complete payment card or banking credentials may be processed directly by the relevant payment provider.

Third-party payment providers may have their own privacy policies and terms.

6. Data Security

We take reasonable technical, organizational, and administrative measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal and regulatory obligations.

When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

8. Cookies and Similar Technologies

Our website and application may use cookies, analytics tools, software development kits, pixels, and similar technologies to:

• Operate and secure our Services.
• Remember user preferences.
• Understand website and application usage.
• Improve performance and functionality.
• Analyze trends and usage.
• Support marketing activities where permitted.

You may be able to control certain cookies through your browser or device settings.

9. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, applications, payment services, social media platforms, airlines, hotels, and other service providers.

Third-party services operate under their own terms and privacy policies. 2XBT is not responsible for the privacy practices or content of third-party services that are outside our control.

10. Children’s Privacy

Our Services are not intentionally directed toward children who are below the minimum age permitted under applicable law to use the relevant service without parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable law.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request information about how your personal information is used.

To exercise any applicable privacy rights, please contact 2XBT using the contact information provided below.

We may request reasonable information to verify your identity before processing a privacy request.

12. International Data Processing

Some of our service providers may process or store information outside your country of residence.

Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are applied to such transfers.

13. Changes to This Privacy Policy

2XBT may update this Privacy Policy from time to time.

Any updated Privacy Policy will be made available through our website, application, or other relevant Services. The updated policy will become effective when posted unless another effective date is specified.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us using the details below.